Privacy

Last updated: 12 January 2026

Introduction

Central Coast Horticulture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our contact form.

What we collect

When you submit our contact form, we collect:

  • Name (required): To identify and address you in our response
  • Email address (required): To respond to your inquiry
  • Phone number (required): To contact you regarding your inquiry
  • Address (optional): To better understand your garden's location
  • Service type (required): To direct your inquiry appropriately
  • Message content (required): The details of your inquiry
  • Images (optional): To better understand your garden and requirements

Website Usage Information

We automatically collect certain information when you visit our website:

  • Analytics data: Through Google Analytics, we collect information about how you interact with our website, including pages visited, time spent on pages, browser type, and device information. This data is anonymised and aggregated.
  • Cookies and tracking technologies: Our website uses cookies for analytics purposes. You can control cookies through your browser settings.

How we use your information

We use your personal information to:

  • Respond to your inquiries and provide information about our services
  • Communicate with you about your project or service request
  • Improve our website and services based on usage patterns and feedback
  • Maintain records of our communications for business purposes

We will not use your information for marketing purposes unless you have explicitly consented to receive such communications.

Third-party services

Resend

We use Resend to process and deliver contact form submissions. When you submit the form, your information is transmitted to Resend's servers for email delivery. Resend processes and retains data according to their own data retention policies. For more information, see Resend's privacy policy at https://resend.com/legal/privacy-policy

Cloudflare Turnstile

We use Cloudflare Turnstile to protect our contact form from spam and automated submissions. Turnstile may collect technical information about your browser and device to verify you're human. This data is processed according to Cloudflare's privacy policy, available at https://www.cloudflare.com/privacypolicy/

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your visit, including pages viewed, time spent on the site, and general location information. For more information, visit Google's Privacy Policy.

Netlify

Our website is hosted on Netlify's servers. Netlify may process certain technical information (such as IP addresses) as part of providing hosting services. You can review Netlify's privacy practices at https://www.netlify.com/privacy/

Data retention

We retain your contact form submissions only as long as necessary to respond to your inquiry and fulfill our business purposes.

Please note: Our email service provider (Resend) also processes and stores your data according to their own retention policies. For details on how long Resend retains data, please refer to their privacy policy at https://resend.com/legal/privacy-policy

You may request deletion of your data from our systems at any time by contacting us.

Data security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. These measures include:

  • Secure data transmission (HTTPS/SSL encryption)
  • Secure hosting infrastructure through Netlify
  • Access controls and authentication
  • Regular software updates and security patches

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

Your rights

Under Australian privacy law (including the Privacy Act 1988), you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and business requirements)
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at centralcoasthorticulture@gmail.com

International data transfers

Some of our third-party service providers (including Resend and Google Analytics) store and process data on servers located outside Australia, including in the United States. By using our website and contact form, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us: centralcoasthorticulture@gmail.com